| FAQs When the choice is cremation, many people have questions. We've compiled some of them here, but encourage you to ask one of our licensed funeral directors if there is a question that is not answered below.
Why choose a family owned and operated home?
It can make a difference in the personal service and support your family receives. At Preston-Hanley, we don't have an out-of-town parent company telling us what we can and cannot do. Decisions are made right here by the same people you are directly dealing with on every aspect of your loved one's funeral. In addition, because the Hanley name is on the sign, families in our care can trust that we will provide the same dignity, care and compassion that we would expect for our own family. After all, our personal reputation is at stake. That's accountability. At Preston-Hanley, we literally live with our decisions. We see the families we serve in the grocery store, at church, and in other places in the community. When we do, we are able to look them in the eye because we know that we've treated them right.
When I made my pre-arrangements, the funeral home was locally owned. Although the home is still operated under the same name, I know it's now owned by a large conglomerate. I prefer to keep my money in my hometown. Can I transfer to Preston-Hanley?
Yes. Our staff is experienced in transferring all types of pre-arrangements. We can prepare the necessary paperwork and provide copies of your new arrangements so that you can be assured your wishes will be carried out. Our funeral directors discuss all your plans and make transferring your pre-arrangements a smooth and simple process. Because we are locally owned and operated, you can feel comfortable knowing that the same people who handle your pre-arrangement will also take care of your loved one's funeral. Learn more about pre-arrangements.
If I make pre-arranged plans, can you assure that my wishes are carried out?
Yes. When you choose to pre-fund your funeral through our Pathway plan from Pekin Insurance, you'll receive a written letter of guarantee. It gives you the assurance that the services you have selected will be provided according to your wishes, and at no additional cost to your loved ones. At Preston-Hanley, you can feel confident knowing that the arrangements you have selected are what you will receive. Call us today to make an appointment with one of our seven professionals to pre-arrange your funeral. Learn more about Pathway.
Will you help me with death benefits?
Yes. Filing for death benefits can be very emotional and confusing. That's why we're here to help by providing information before and after a death. We will help you with:
- Life Insurance Death Benefits
- Social Security Death Benefits
- Veterans Death Benefits
- Public Aid Death Benefits
Why is Preston-Hanley a good value?
As a local, family owned and operated funeral home, our prices are based solely on what's fair and reasonable for our community. Unlike the growing number of other funeral homes, we have not sold out to an international conglomerate like SCI. We are not a subsidiary of any corporation. Therefore, we do not answer to a board of directors whose first responsibility is to their shareholders. We only answer to the families we serve.
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