Contact Us
(309) 346-2176

Meeting the highest standards

Services »  Common Questions

Common Questions

Common Questions

Funerals can be a confusing time. There are so many questions and thoughts running through your mind. We've compiled many of these questions, hoping they can help ease this difficult time for you and your family. 

Why choose a family owned and operated home?

It can make a difference in the personal service and support your family receives. At Preston-Hanley, we don't have an out-of-town parent company telling us what we can and cannot do. Decisions are made right here by the same people you are directly dealing with on every aspect of your loved one's funeral. In addition, because the Hanley name is on the sign, families in our care can trust that we will provide the same dignity, care and compassion that we would expect for our own family. After all, our personal reputation is at stake. That's accountability. At Preston-Hanley, we literally live with our decisions. We see the families we serve in the grocery store, at church, and in other places in the community. When we do, we are able to look them in the eye because we know that we've treated them right.

Can you arrange funerals in other cities?

Yes. At Preston-Hanley, we can help arrange and carry out services, no matter where. We work with funeral homes and churches in other cities to make the process as simple as possible for you.

When I made my pre-arrangements, the funeral home was locally owned. Although the home is still operated under the same name, I know it's now owned by a large conglomerate. I prefer to keep my money in my hometown. Can I transfer to Preston-Hanley?

Yes. Our staff is experienced in transferring all types of pre-arrangements. We can prepare the necessary paperwork and provide copies of your new arrangements so that you can be assured your wishes will be carried out. Our funeral directors discuss all your plans and make transferring your pre-arrangements a smooth and simple process. Because we are locally owned and operated, you can feel comfortable knowing that the same people who handle your pre-arrangement will also take care of your loved one's funeral. Learn more about pre-arrangements.

If I make pre-arranged plans, can you assure that my wishes are carried out?

Yes. When you choose to pre-fund your funeral through our Pathway plan from Pekin Insurance, you'll receive a written letter of guarantee. It gives you the assurance that the services you have selected will be provided according to your wishes, and at no additional cost to your loved ones. At Preston-Hanley, you can feel confident knowing that the arrangements you have selected are what you will receive. Call us today to make an appointment with one of our seven professionals to pre-arrange your funeral. Learn more about Pathway.

Will you help me with death benefits?

Yes. Filing for death benefits can be very emotional and confusing. That's why we're here to help by providing information before and after a death. We will help you with:

Who determines the cost at Preston-Hanley?

As a local, family owned and operated funeral home, our prices are based solely on what's fair and reasonable for our community. Unlike the growing number of other funeral homes, we have not sold out to an international conglomerate like SCI. We are not a subsidiary of any corporation. Therefore, we do not answer to a board of directors whose first responsibility is to their shareholders. We only answer to the families we serve.

While I am concerned about the financial part of making funeral arrangements, I'm more concerned about getting value for the price. Can you help me?

Yes. Because Preston-Hanley is a local, family owned and operated funeral home, we base our prices only on what is fair and reasonable for this community. Unlike other funeral homes, we don't answer to a board of directors or stockholders; our primary responsibility is to the families we serve.

I've heard that only cemeteries sell burial vaults. But I want to buy from someone I know... someone who is locally owned and with a name I can trust. Can you help me?

Yes. Regardless of your choice of cemetery, our caring professionals will help you every step of the way as you select a vault that suits your wishes and budget. Learn more about burial vaults.

Is cremation an option? I've heard a lot about burial services, but very little about cremations. I'd like to learn what's involved in the cremation process. Can you help me?

Yes. At Preston-Hanley, we can offer your family the opportunity to have a traditional visitation and/or funeral service before cremation or cremation followed by a memorial service with  facilities for private or public services. What's more, we don't outsource cremation like so many other funeral homes because we own and operate our own private crematoryLearn more about our cremation services.

Why do people choose burial versus cremation?

An individual's choice of burial over cremation is often based on family traditions and/or family beliefs.

Do I have to have a visitation or funeral service with cremation?

The celebration of life is a very personal choice. We will work closely with you to find the option that works best for you and your family, whether that includes burial, visitation, funeral service, memorial service or a combination.

Do you outsource cremation?

No, we don't outsource cremation like so many other funeral homes or associations because we own and operate our own private crematory. You have the peace of mind of knowing that your loved one is always in our care.

Can you help with cremation urns or other memorial options?

We feature a variety of beautiful memorial urns on-site, including a bird bath, wind chimes and sun dials, as well as urns that are more traditional.

Can I prearrange cremation?

Yes. Our funeral directors will work with you to ensure your wishes are carried out, from cremation to service along with your choice of urn or memorial. Pre-planning not only offers assurance that details are handled as you prefer, it also takes the burden off family or friends during a time of grief.

What communities do you serve?

In addition to Pekin and Creve Coeur, we proudly serve the communities of East Peoria, Glasford, Green Valley, Groveland, Kingston Mines, Manito, Mapleton, Marquette Heights, North Pekin and South Pekin. We are also grateful to serve families from any community in Central Illinois when requested.

I’m concerned about making arrangements for my loved one. What should I do?

The licensed funeral directors at Preston-Hanley are compassionate and dedicated to helping families and individuals create the blend of services that’s right for them. Whether planning at the time of need or assuring peace of mind through pre-planning, we can discuss the details of a personalized funeral or cremation that celebrates your loved one’s life and memories.

What if I need a burial plot or a place for a cremation urn?

Look no farther than Prairie Haven for a variety of resting places for your loved one. The cemetery is available to all – whether or not our funeral home handles the funeral or cremation service.

Can you help with cremation for my pet?

Your pets are like family – it’s only natural to give them the same loving care as any family member. Preston-Hanley is here for you, with private cremation for your companion pets.

What if I have more questions or want a free consultation and tour?

Call us anytime, or explore our website for answers.